Ravenzo Trading provides a complete range of all tools across all sectors in the industry. We specialise in supply and after sales of Total Tools in Kenya.
On 15th November 2008, we announced details of a five point plan for our business:
1. Focus on the customer through an unbeatable combination of VALUE, EASE, CHOICE and SERVICE.
2. Focus the portfolio on winning positions
3. Transform the business to broaden the choices for our customers and improve the buying experience.
4. Win in the corporate market by ensuring exemplary customer service with integrity.
5. Reduce our cost base by simplifying processes
OUR VALUES
Underpinning Ravenzo Trading Core Purpose – Bringing Life To
Technology – are core values, which have been developed for our customers and stake holders.
We promote values that represent our customers’ experience when they shop with us or are visited by one of our engineers, book our home delivery service, or contact us for support. We aspire to have our customers know and say the following about us:
– They’re interested in working out what’s right for me
– It’s an exciting place to be and easy to shop
– I can get what I want when I want it
– They make things work and keep them working
– They deal with queries/complaints brilliantly
For our stake holders, we believe there are four core values that constitute who we are, as individuals and as a team:
– We love to make our customers happy
– We negotiate the best deals with the suppliers in order to offer the best prices to our customers
– We make timely payments to Suppliers, Government and Employees and are an ethical entity